Terms of service

Terms and Conditions

Welcome to Dubai Blends! We're glad you're here. Before you start shopping, please take a moment to read through these terms and conditions. They cover the important stuff about how our store works and what we can expect from each other.

By using our website, you're agreeing to these terms. If something doesn't sit right with you, please don't use our services—and feel free to reach out if you have questions.

Who We Are

When we say "we," "us," or "our," we're talking about Dubai Blends. We run this online store to bring you a curated selection of products. Our platform is powered by Shopify, which helps us deliver a smooth shopping experience.

Section 1 - Your Account and Access

To shop with us, you need to be at least 18 years old (or the age of majority where you live). By creating an account or making a purchase, you're confirming that you meet this requirement.

When you place an order, we'll ask for information like your email address, billing details, and shipping information. Please make sure everything you provide is accurate and up to date—it helps us get your order to you without any hiccups.

You're responsible for keeping your account credentials secure. Don't share your login details with anyone, and if you notice any suspicious activity, let us know immediately. You can't transfer or sell your account to someone else.

Section 2 - Our Products

We do our best to show our products accurately on the website, but please keep in mind that colors and details might look slightly different on your screen depending on your device settings. We can't guarantee that what you see online will be exactly what you get, though we always strive for accuracy.

Product descriptions, availability, and pricing can change at any time. We also reserve the right to discontinue products or limit quantities based on demand, location, or other factors.

Section 3 - Placing Orders

When you place an order, you're making an offer to buy. We'll review and confirm your order once payment goes through. Until your product request is accepted—we reserve the right to decline orders for any reason.

Please double-check your order before submitting, because once it's confirmed, we might not be able to cancel or change it. If we need to cancel or modify your order for any reason, we'll contact you using the information you provided.

All purchases are for personal or household use only—not for resale or commercial purposes.

Section 4 - Pricing and Payment

Prices are subject to change without notice, but you'll always be charged the price listed at the time you place your order. Unless stated otherwise, prices don't include taxes, shipping, handling, or customs fees.

Prices on our website might differ from what you see in physical stores or other retailers—we sometimes run online-exclusive promotions with their own terms.

When you make a purchase, you're confirming that:

  • Your payment information is accurate and complete
  • You're authorized to use the payment method
  • Your payment will be honored by your bank or credit card company
  • You'll pay all charges, including shipping and applicable taxes

Section 5 - Shipping and Delivery

We'll do our best to get your order to you quickly, but delivery times are estimates—not guarantees. We're not responsible for delays caused by shipping carriers, customs, bad weather, or other events beyond our control.

Once we hand your package over to the carrier, it's officially in transit and no longer under our direct control.

Section 6 - Intellectual Property

Everything you see on our website—logos, images, text, graphics, videos, designs—belongs to Dubai Blends or our licensors and is protected by copyright and trademark laws.

You're welcome to browse and shop for personal use, but you can't copy, reproduce, distribute, or use our content for commercial purposes without our written permission. All rights not specifically granted here remain with Dubai Blends.

Section 7 - Third-Party Tools and Links

We might offer access to third-party tools or include links to other websites as a convenience to you. We don't control these tools or sites, and we're not responsible for their content or how they operate.

If you decide to use a third-party tool or visit an external site, you're doing so at your own risk. Make sure you read their terms and privacy policies before engaging with them.

Section 8 - Our Relationship with Shopify

Dubai Blends is powered by Shopify, but all sales are directly between you and us. Shopify provides the platform, but they're not involved in your purchases or responsible for any issues with products or services.

By using our site, you agree that Shopify isn't liable for anything related to your transactions with Dubai Blends.

Section 9 - Privacy

We take your privacy seriously. All personal information we collect is handled according to our Privacy Policy, which you should definitely read.

Because we use Shopify, some of your information will be processed by them as well. This might include sharing data with service providers in other countries to ensure everything runs smoothly. Check our Privacy Policy for full details.

Section 10 - Reviews and Feedback

We love hearing from you! If you submit reviews, suggestions, feedback, or ideas, you're giving us permission to use them however we see fit—including for marketing, product development, or improving our services.

By submitting feedback, you confirm that:

  • You own or have the rights to what you're sharing
  • You're not violating anyone else's rights
  • Your content doesn't include anything illegal, offensive, or harmful

We might remove content that violates these terms or that we find inappropriate.

Section 11 - Errors and Corrections

We're human, and sometimes mistakes happen—typos in product descriptions, pricing errors, or incorrect availability. If we spot an error, we reserve the right to correct it and cancel affected orders, even after you've placed them.

Section 12 - What You Can't Do

Please use our site responsibly. You agree not to:

  • Use the site for anything illegal or harmful
  • Harass, abuse, or harm our staff or other users
  • Try to hack, scrape, or interfere with the site's functionality
  • Use bots, AI agents, or automated tools to access our site without permission
  • Impersonate someone else or submit false information
  • Upload viruses or malicious code

If we determine you've violated these terms, we can suspend or terminate your account without notice.

Section 13 - AI Agents and Bots

If you use any automated software (like an AI agent or bot) to interact with our site, it must:

  • Clearly identify itself as an agent in all requests
  • Not pretend to be human or bypass security measures
  • Stop accessing our site if we ask it to

We reserve the right to block automated access at any time.

Section 14 - Termination

We can terminate your access to our site at any time for any reason. If that happens, you're still responsible for any outstanding payments.

Certain sections of these terms (like intellectual property, liability, and privacy) will continue to apply even after termination.

Section 15 - Warranties and Disclaimers

Our site and products are provided "as is" and "as available." We don't make any guarantees about uninterrupted service, error-free operation, or that everything will meet your expectations.

To the fullest extent allowed by law, we disclaim all warranties—whether express or implied—including warranties of quality, fitness for a particular purpose, or merchantability.

Section 16 - Limitation of Liability

To the fullest extent permitted by law, Dubai Blends, our partners, employees, and Shopify are not liable for any indirect, incidental, or consequential damages arising from your use of our site or products. This includes lost profits, lost data, or replacement costs.

Section 17 - Indemnification

You agree to defend and hold us harmless from any claims, damages, or costs (including legal fees) arising from:

  • Your breach of these terms
  • Your violation of any laws or third-party rights
  • Your use of our services

Section 18 - General Legal Stuff

If any part of these terms is found to be unenforceable, the rest will still apply.

These terms represent the entire agreement between you and Dubai Blends and replace any previous agreements.

You can't transfer your rights under these terms to anyone else, but we can assign ours if needed.

These terms are governed by the laws where Dubai Blends is headquartered, and any disputes will be handled in those courts.

Section 19 - Changes to These Terms

We may update these terms from time to time. When we do, we'll post the new version here and notify you if the changes are significant. Your continued use of the site after changes are posted means you accept the updated terms.

Section 20 - Contact Us

Have questions about these terms? Get in touch:

Email: hello@dubaiblends.com.au